It will be easy to handle the issue of “Sonos not connecting” unless there are some device issues. For every update both on iOS and Mac its only been downhill for Sonos. You can follow those tips to try your Sonos system. Control software for the Sonos Music System. Networks with wireless range extenders.Networks that use a portal page to log in.Enterprise access points are configured to require certificates or some other form of enterprise authentication.If your network complies with the following criteria, you may need to change another one. Some certain network types do not support a wireless setup. In this way, you can enjoy a more stable Wi-Fi signal without worrying about the Wi-Fi distance. If the above solutions have been proved of no use for you, you can try to use an Ethernet cable.Īn Ethernet cable carries the broadband signals between your modem, router, computer, and other wired Internet-capable devices. You can plug a Sonos Boost into your Wi-Fi router, and it’ll make a new network without traffic from any other devices. The Sonos Boost is a device that creates a separate Wi-Fi network for connecting your Sonos speakers. If you can’t find the root of a weak Wi-Fi signal, you can resort to an additional device – Sonos Boost. If you are using a VPN connection on your computer or phone, you can try to turn it off and then check if your Sonos app reconnects to your system. VPN may cause some interruptions that make your Sonos hard to connect to your Wi-Fi. In our own internal tests, we’ve observed that Sonos systems can be affected by any changes to your Internet network. How do I fix this Sonos works great for most of our customers, but we have heard reports of Sonos issues from a handful of people. If the Sonos speakers are connected to a different network than your Sonos controller app, the “Sonos not connecting” issue can happen.Ĭonfirm the Wi-Fi settings on your computer, phone, or tablet are connected to the same Wi-Fi network as Sonos. Troubleshooting & Support Interoperability My Sonos system isn’t working properly. To do that, please refer to this post – How to Restart a Router and Modem Properly? Solution 2: Use the Same Network In this way, you can try to change to a better signal environment or restart your modems and routers. Solutions for the “Sonos Not Connecting” Issue Solution 1: Improve Your Wi-Fi SignalĪs we mentioned, a weak Wi-Fi signal can make Sonos not connect. Different networks – if your Sonos speakers and Sonos controller app are connected to a different network, you may find the “Sonos not connecting” issue.
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